Whether you are buying or selling, the answers to your questions on our new Ticket Exchange system can be found below...
SELLERS
Who is eligible to use the Ticket Exchange service to sell their seat(s)?
All General Admission Season Card Holders are able to use the service to sell their seat(s).
I am a Disabled Season Card Holder, Am I able to use the service?
Yes, Disabled Season Card holders can use the facility in several ways, including online. For more information on this and regarding your Personal Assistant seat, please email accessibility@nottinghamforest.co.uk.
Is this service available over the telephone?
No, unfortunately due to the number of exchanges that are likely to take place and the need for automation this is an online service only available through www.eticketing.co.uk/nottinghamforest/.
How do I use the Ticket Exchange service?
A full step-by-step guide to this service is available here.
How much will I be charged for the service?
There is no charge for Season Card holders who wish to use the Ticket Exchange.
When will I receive the sum credited to my account for the matches I have traded?
If the ticket that you have listed has sold, the pro-rata amount of the cost of your season card will be credited to your account, which must be used against your 2023/24 Season Ticket renewal.
Can I use Ticket Exchange for any home fixture?
The Ticket Exchange service will only be made available for home Premier League fixtures and will only be available to use once the fixture has sold out.
What can I do if I have registered my seat for sale and then change my mind?
If your seat remains unsold you will have the facility to de-list your seat via your online ticketing account, via the same process as where you list your seat.
I have sold my seat through the Ticket Exchange service and now wish to attend the fixture that I have sold the ticket for, is there anything I can do?
Unfortunately, once the ticket has sold you via the Ticket Exchange, you are unable to attend the match. Please ensure that you are only listing for games that you know you cannot attend.
What is the latest I can post my seat for sale?
The Ticket Exchange closes 30 minutes before kick-off for each fixture. A ticket can be listed at any moment up until this time. However, the earlier you list the ticket the more likely you are to sell the ticket.
When can I put my seat up for sale?
You will be able to list your seat once all General Allocation tickets have sold out for a fixture.
Is there a limit to how many times that I can post a seat in a season?
Subject to Ticket Exchange being ‘live' for a fixture, you can post as many times as you wish.
Are there any other ways that I can resell my ticket?
No, Ticket Exchange is the only official and legal way for Season Card holders to sell their seats.
Will I be notified when my seat has sold?
You will receive automated email confirmation once your ticket has been sold on the Ticket Exchange.
I have a question that's not covered above, how can I get assistance?
If you have any further questions, please contact the Ticket Office on 0115 982 4388 or email TicketOffice@nottinghamforest.co.uk.
BUYERS
Who is eligible to use the Ticket Exchange service to buy a ticket?
All Gold, Silver and Bronze Home Members are eligible to buy tickets using this service.
What will I be charged to use this service?
Tickets will be sold through this platform at the General Admission pricing. There is no additional charge over the standard booking fees that are in place for a booking using the Ticket Exchange.
When will the Ticket Exchange service be available for a fixture?
The Ticket Exchange service will only be made available for certain fixtures once all General Admission tickets have sold out.
What happens after I have purchased a ticket?
You receive a confirmation email containing the relevant seat information and another email with attached PDF Print at Home / Digital ticket.
Can I receive a refund on a ticket purchased via the Ticket Exchange?
No, all tickets purchased on the Ticket Exchange are non-refundable.
I have a question that's not covered above, how can I get assistance?
If you have any further questions, please contact the Ticket Office on 0115 982 4388 or email TicketOffice@nottinghamforest.co.uk.