The online Ticket Forwarding / Ticket Upgrades functionality allows all General Admission Season Card holders the opportunity to forward / upgrade their ticket to another MyForest member if they are unable to attend any home league fixture.
Similar to the Ticket Exchange, MyForest membership will be required to receive any forwarded / upgraded ticket. MyForest membership can be purchased with us here.
Any MyForest member that receives a forwarded / upgraded ticket, will obtain the booking history from that game.
Supporters can find a full guide, FAQs and T&Cs below.
To forward or upgrade a Season Card ticket, Season Card holders must log onto their online account, click the icon of a person in the top right, where they’ll then be able to go through the process to forward or upgrade their ticket(s).
Please be aware that the option to forward or upgrade your seat will only be made available once all General Admission tickets have been sold, and the online Ticket Forwarding / Ticket Upgrades functionality will only apply to Season Card holders.
Once your seat has been forwarded / upgraded to another MyForest member, the Season Card holder will receive a confirmation email advising that their seat has been forwarded.
The recipient then must sign into their own account to accept any forwarded ticket, or accept and pay the upgrade amount if applicable.
You can find a full guide on how to forward / upgrade your ticket below.
If you have any queries regarding online Ticket Forwarding / Ticket Upgrades, please contact the Ticket Office on 0115 982 4388, or email ticketoffice@nottinghamforest.co.uk for assistance.
Need help? See Frequently Asked Questions below.
What is Online Ticket Forwarding & Ticket Upgrades?
Ticket Forwarding – allows a supporter to forward a Season Card ticket for a respective game onto someone the same age as the Season Card holder.
For example, if an individual is an Adult (18-65) and they cannot attend a game but wish to forward their Season Card ticket for a respective game to another Adult (18-65), they can do, providing that the recipient is a MyForest member with us. This way, they don’t have to hand the recipient any physical card, the recipient obtains the booking history from the game, and we know who is in the Stadium for Safety and Security purposes.
Ticket Upgrades – allows a supporter to forward and upgrade a ticket for a respective game onto someone older than the Season Card holder.
For example, if the supporter is a Youth (14-17) and cannot attend a game but they wish to forward and upgrade their Season Card ticket for a respective game to an Adult (18-65) age individual, they can do, providing that the recipient is a MyForest member with us. This way, again, they don’t have to hand them the physical card, the recipient obtains the booking history from the game, and we know who is in the Stadium for Safety and Security purposes.
As well as this, Online Ticket Forwarding & Ticket Upgrades avoids the need for supporters to phone or come into the Ticket Office for any upgrades or to request digital tickets to be issued to send onto others.
Who can use the Online Ticket Forwarding / Ticket Upgrades functionality?
Only Season Card holders can use this functionality.
Will you still be facilitating Ticket Upgrades over the phone or over the counter in the Ticket Office?
Ticket Upgrades will be online only for 24/25. Whilst we will not be facilitating Ticket Upgrades over the phone or over the counter in the same way we have done in recent years, we will be able to assist supporters with how to process upgrades online. It is supporters’ responsibility to ensure they upgrade and forward to any intended recipient, as per our T&Cs.
When will I be able to use the Online Ticket Forwarding / Ticket Upgrades functionality?
Like with the Ticket Exchange, only once we have sold out for any respective game will the Ticket Forwarding / Ticket Upgrades functionality appear for supporters.
What is the deadline for Ticket Forwarding / Ticket Upgrades?
The deadline is once the turnstiles have opened on a matchday. After this, the functionality will be turned off and there will be no Ticket Upgrades online or over the counter either after this. Turnstiles open 1 hour and 30 minutes prior to kick-off.
How do I use the Online Ticket Forwarding / Ticket Upgrades functionality?
Supporters can find full a full walkthrough guide in this article. Alternatively, you can email tickets@nottinghamforest.co.uk where further assistance will be provided if required.
Can Disabled Season Card holders use the Online Ticket Forwarding / Ticket Upgrades functionality?
Yes, however if a Disabled Season Card holder forwards or upgrades their ticket to an individual of the relevant price category, they then need to either email us at accessibility@nottinghamforest.co.uk or call us on 0115 982 4388, where they can either advise us to cancel the Disabled Companion seat to be sold to another MyForest member, or they can upgrade the Disabled Companion seat to be sold to a MyForest member of their choice.
Please be advised that the Disabled Companion Season Card only comes into play should the Disabled Season Card holder be attending the relevant fixture. Any misuse of the Disabled Companion Season Card, e.g., if a Disabled Season Card is forwarded / upgraded to another person, and the Disabled Companion Season Card isn’t cancelled and is then used for the relevant fixture, may result in relevant sanctions imposed.
What games can I use the Online Ticket Forwarding / Ticket Upgrades functionality for?
The Online Ticket Forwarding / Ticket Upgrades functionality can only be used for Premier League Home fixtures.
Why can I only upgrade to the “Adult (18-65)” price category?
Like with the Ticket Exchange where any seat listed can only be purchased at the Adult (18-65), and as per our T&Cs here, Season Card holders can only upgrade to the Adult (18-65) age category.
What is the cost for any upgrade?
The cost varies depending on area and concession upgrading from, but the cost is the difference between the relevant match ticket concessionary rate, and the relevant match ticket Adult rate.
For example, if a Senior (66+) wishes to upgrade to an Adult (18-65), then the cost would be the difference between the match ticket price of a Senior (66+) ticket and an Adult (18-65) ticket.
The cost wouldn’t be the difference between the Senior (66+) pro-rata Season Card rate and an Adult (18-65) rate.
Can I Forward / Upgrade to anyone?
Only MyForest Members can receive any Forwarded / Upgraded ticket. Supporters can Forward / Upgrade to anyone with a registered Customer Number who has purchased a MyForest Membership with us – they can either be linked to the supporters MyForest Network, or they can search for any intended recipient during the process (see the walkthrough guide for more information).
Why is MyForest membership required for the recipient?
Given the demand for tickets currently as well as the option of the Ticket Exchange being available to Season Card holders (where MyForest membership is required for an individual to purchase any listed seat), should any Season Card holder wish any other individual to use their forwarded / upgraded ticket, then they are required to be a MyForest member with us like all other supporters who obtain tickets with us.
Are there any additional fees for using the Online Ticket Forwarding / Ticket Upgrades functionality?
Like with the Ticket Exchange, there are no additional admin fees for using this service.
Can I Forward / Upgrade on behalf of other Season Card holders?
Yes, providing the relevant settings have been selected when setting up your MyForest Network. You can find a full guide on the MyForest Network here. Season Card holders are advised to only give such permissions to individuals they know and trust.
Can I still request a digital ticket to be issued to me instead, so I can forward this to a friend?
No. Supporters must use the Online Ticket Forwarding / Ticket Upgrades functionality next season. Any request for a digital ticket will be declined, irrespective of the circumstances. If any Season Card holder requests a digital ticket due to leaving their Season Card at home or losing their Season Card, they will be advised to come into the Ticket Office in person with valid ID to collect a replacement paper ticket, where a charge of £5.00 will be incurred.
What will happen if I forward a concessionary ticket onto an Adult (18-65) to use?
This would be abuse of a concessionary ticket, which would be a breach of our T&Cs and may result in a sanction, of which the reprimand may be, but isn’t limited to, multiple match bans. Supporters can find our Sanctions Policy here.
The Club will continue to be vigilant regarding any abuse of concessionary tickets with sporadic ID checks and seat checks throughout the 24/25 season.
I’ve Forwarded / Upgraded a ticket to someone who has accepted the ticket, but now I want the ticket back, what can I do?
Once any ticket has been Forwarded / Upgraded, and the recipient has accepted the ticket, the Club cannot do anything to rescind this ticket from the recipient.
Season Card holders are advised to only Forward / Upgrade any tickets to Friends and Family members that they know and trust.
Any evidence of supporters using the Online Ticket Forwarding / Ticket Upgrades functionality in any attempt to tout tickets will result in the relevant sanctions issued, as per our Sanctions Policy here, as touting (even at face value) is a criminal offence.
Please be advised that no refunds can be issued for any upgraded ticket.
Can the recipient decline any Forwarded or Upgraded ticket?
Yes, they can decline the ticket where then the ticket will be added back onto the Season Card holders account to either use or Forward / Upgrade for another individual.
However, as per the above, if any ticket has been accepted, the Club cannot assist with then reverting this ticket back onto the Season Card holders account irrespective of the circumstances.
When is the latest that the recipient can decline any Forwarded or Upgraded ticket?
The recipient will have the option to accept the ticket up until the turnstiles open, unless the Season Card holder decides to withdraw the ticket first.
The recipient is unable to sign into their account to accept the ticket, what can they do?
Please advise them to email tickets@nottinghamforest.co.uk, where assistance will be provided.
I have upgraded the ticket to another MyForest member, but I didn’t have to pay for the upgrade amount?
The upgrade amount must be paid for by the recipient upon them accepting the forwarded ticket via their account.
How will the recipient receive any Forwarded or Upgraded ticket?
They will receive the ticket as a Digital / Print at Home ticket, sent to the email address registered against their account.
What if the recipient does not have a smart phone?
Digital / Print at Home tickets can be printed off, however If the recipient does not have a smart phone but will be sitting with another supporter who does have one, it will be for the ticket to be downloaded onto their device.
To do so, the recipient should forward the email containing their ticket to the email address of the other supporter. That supporter may then download their ticket onto their mobile device.
The recipient hasn’t received the Digital / Print at Home ticket via email, what can they do?
First, ensure that they have signed into their account and accepted the forwarded ticket, or accepted and paid the relevant amount for the upgraded ticket.
If they have done this but have still not yet received the ticket, please advise them to check their junk / spam email folders, as well as the email address on their eTicketing account. If they require any further assistance, they can email tickets@nottinghamforest.co.uk.
I’ve Forwarded / Upgraded a ticket to somebody else, but they cannot see this to accept on their account?
If they’re unable to see a ticket to accept on their account, please email tickets@nottinghamforest.co.uk where assistance will be provided.
Will the recipient receive the booking history for any Forwarded or Upgraded ticket?
Yes, they will receive the booking history.
As a Season Card holder, will I be affected in any way should I use the Online Ticket Forwarding / Ticket Upgrades functionality?
No. Season Card holders are encouraged to use this functionality to best ensure The City Ground is full on a matchday, whilst also ensure that the recipient obtains the booking history.
The only reprimand a Season Card holder might receive for using this functionality is if the Club finds evidence of the functionality being used to aid in any touting efforts. Any evidence of supporters using the Online Ticket Forwarding / Ticket Upgrades functionality in any attempt to tout tickets will result in the relevant sanctions issued, as per our Sanctions Policy here, as touting (even at face value) is a criminal offence.
Can I still go to the game if my ticket wasn’t accepted?
In the event of the ticket not being accepted, your ticket will remain valid for the game.
Where can I find the T&Cs?
Supporters can find the T&Cs here.
I have a question that isn’t covered in these FAQs, how do I get a response?
Please email tickets@nottinghamforest.co.uk with any query, or should you require any assistance.