Nottingham Forest is pleased to announce the launch of a new Ticket Exchange scheme that will help to allow more Home members to attend more games this season and in seasons to come.
The Ticket Exchange will allow all General Admission Season Card holders the opportunity to list their seats to be purchased by Home members, on a match-by-match basis, if they are unable to attend any home league fixture.
Not only will this increase the number of tickets available to Members, but it will also ensure that the stadium will be at maximum capacity for each home fixture.
Each time someone purchases the listed seat on the Ticket Exchange, the Season Card holder will receive an online ticketing credit, and this will be on a pro rata basis against the value of their Season Card price.
The credit will automatically be added onto your ticketing account and credit can be built up across the season which must be redeemed against the renewal of your Season Card for the following season.
For example:
An Adult Season Card holder for the 23/24 season, in the Peter Taylor Stand Block C4 has paid £660.00 for their Season Card.
The pro-rata match-by-match rate of their seat is £660.00 divided by 19 Home Premier League games, which is £34.73 per game.
Therefore, by listing the ticket on the Ticket Exchange, if the seat is then purchased, they will receive £34.73 as a credit which will be redeemed against the cost of their Season Card renewal.
To access the scheme and return your seat, Season Card holders will be able to log onto their online account, click the icon of a person in the top right, where they’ll then be able to go through the process to list their ticket here.
Please be aware that the option to list your seat on the Ticket Exchange will only be made available once all General Admission tickets have been sold, and the Ticket Exchange will only apply to Season Card holders.
Once your seat has been resold for a match, the Season Card holder will receive a confirmation email advising that their seat has been successfully sold along with the pro-rata value that will be credited onto their account.
You can view the video here for a helpful guide on how to list your seat on the Ticket Exchange.
Alternatively, you can read through the guide here.
If you have any queries regarding the Ticket Exchange, please contact the Ticket Office on 0115 982 4388, or email ticketoffice@nottinghamforest.co.uk for assistance.
*For home Premier League fixtures, Season Card holders will receive 100% of the value of the ticket on a pro-rata basis. Terms and Conditions apply.
Whether you are buying or selling, the answers to your questions on our new Ticket Exchange system can be found below...
Sellers
Who is eligible to use the Ticket Exchange service to sell their seat(s)?
All General Admission Season Card Holders are able to use the service to sell their seat(s).
I am a Disabled Season Card Holder, Am I able to use the service?
Yes, Disabled Season Card holders can use the facility in several ways, including online. For more information on this and regarding your Personal Assistant seat, please email accessibility@nottinghamforest.co.uk.
Is this service available over the telephone?
No, unfortunately due to the number of exchanges that are likely to take place and the need for automation this is an online service only available through www.eticketing.co.uk/nottinghamforest/.
How do I use the Ticket Exchange service?
A full step-by-step guide to this service is available here.
How much will I be charged for the service?
There is no charge for Season Card holders who wish to use the Ticket Exchange.
When will I receive the sum credited to my account for the matches I have traded?
If the ticket that you have listed has sold, the pro-rata amount of the cost of your season card will be credited to your account, which must be used against your 2024/25 Season Card renewal.
Can I use Ticket Exchange for any home fixture?
The Ticket Exchange service will only be made available for home Premier League fixtures and will only be available to use once the fixture has sold out.
What can I do if I have registered my seat for sale and then change my mind?
If your seat remains unsold you will have the facility to de-list your seat via your online ticketing account, via the same process as where you list your seat.
I have sold my seat through the Ticket Exchange service and now wish to attend the fixture that I have sold the ticket for, is there anything I can do?
Unfortunately, once the ticket has sold you via the Ticket Exchange, you are unable to attend the match. Please ensure that you are only listing for games that you know you cannot attend.
What is the latest I can post my seat for sale?
The Ticket Exchange closes once the turnstiles have opened (an hour and a half prior to kick-off) for each fixture. A ticket can be listed at any moment up until this time. However, the earlier you list the ticket the more likely you are to sell the ticket.
When can I put my seat up for sale?
You will be able to list your seat once all General Allocation tickets have sold out for a fixture.
Is there a limit to how many times that I can post a seat in a season?
Subject to the Ticket Exchange being ‘live' for a fixture, you can post as many times as you wish.
Are there any other ways that I can resell my ticket?
No, the Ticket Exchange is the only official and legal way for Season Card holders to sell their seats.
Will I be notified when my seat has sold?
You will receive automated email confirmation once your ticket has been sold on the Ticket Exchange.
How to buy a seat on the Ticket Exchange
Purchasing a seat listed on the NFFC Ticket Exchange is the same as purchasing a ticket in general with the slightest difference, where the seats in the stadium plan are purple and denoted by a certain icon. You can read through the guide here for further assistance.
Buyers
Who is eligible to use the Ticket Exchange service to buy a ticket?
All 24/25 Home Members are eligible to buy tickets using this service. Please be advised that the times the Ticket Exchange is available to Home Members may vary depending on the tier of Home Membership a supporter holds.
What will I be charged to use this service?
Tickets will be sold through this platform at the General Admission pricing, at the full Adult rate only. There is no additional charge other than any standard booking fees that are in place for a booking using the Ticket Exchange.
When will the Ticket Exchange service be available for a fixture?
The Ticket Exchange service will only be made available for certain fixtures once all General Admission tickets have sold out.
What happens after I have purchased a ticket?
You receive a confirmation email containing the relevant seat information and another email with attached PDF Print at Home / Digital ticket.
Can I receive a refund on a ticket purchased via the Ticket Exchange?
No, all tickets purchased on the Ticket Exchange are non-refundable.