Effective from the 2026/27 season, digital ticketing will become a mandatory requirement for all existing Premier League clubs. Supporters can find more information on this here.
As part of the club’s phased approach in adopting digital ticketing, for the upcoming FA Cup Third Round fixture against Luton Town, all tickets will be issued Digital / Print at Home only. This means that Season Card holders will not have their ticket uploaded onto their Season Card.
Between now and the 2026/27 season, there will be other implementations regarding digital ticketing to best ensure that the club and its supporters are fully prepared for when this will be a mandatory requirement from the start of the 2026/27 season.
Further communication will be provided regarding digital ticketing during that period.
WHAT IS DIGITAL TICKETING?
A digital ticket is one that is delivered electronically, most commonly to a mobile phone. It allows clubs to assign each Home or Away match ticket to an assigned supporter who is registered with the club. It uses enhanced security features such as hidden or rotating barcodes that help to prevent misuse or the illegal touting of tickets.
Digital ticketing will allow clubs to make the sale and delivery of tickets more efficient. It will also help to resolve challenges, such as lost or damaged tickets and create scope for more dynamic ticket transfer schemes.
From the start of Season 2026/27, digital tickets will have replaced other phased-out methods of sales such as paper tickets, print-at-home options, or plastic cards.
Home ticket transfer schemes, for the authorised resale of tickets, will also be facilitated through digital tickets only.
WILL I HAVE TO USE A DIGITAL TICKET?
League rules will require clubs to ensure that Season Tickets and all Home and Away Match Tickets by default are made available as digital tickets. Clubs will retain some discretion to make some tickets available in other formats to supporters who have reasonable grounds to request them. This may include supporters who have a disability that makes the purchase or use of digital tickets challenging.