1. Visit https://www.eticketing.co.uk/nottinghamforest/, signing into your account by clicking the icon profile in the top right corner.
2. Sign into your account using your login details. After inputting your email address and password, click “Log In”
3. Once signed in, click the “Online Ticket Office” option at the top of the page, and then click “All Online Ticketing”
4. On the next page, click “Click Here” on the fixture you are eligible to purchase tickets for
Ambulant Disabled
(Wheelchair User guide – please scroll down)
If you are a non-wheelchair user supporter, you will see the below
5. You now need to specify the number of tickets you wish to purchase, which includes the Disabled Companion. This is done by clicking the plus icon next to “Number required”
6. Once you have specified the number of tickets, click the Block you wish to purchase in from the option on the left:
7. Once you have clicked the Block, the price class options will then show on the right. You can scroll down on the vertical red line to see all the price classes, where you then just need to press the plus button next to the one relevant to you
8. You can then scroll down further, where you can then press the plus button for the Disabled Companion ticket, as below:
9. You can then click the below options, “Add to Basket & Checkout” which means you will then proceed to purchase, “Search again in this area” you need to click if you’ve selected the wrong price by mistake, “Select another area” is only applicable if there are multiple areas to select, whilst “Add to basket and choose standard” will allow you to then attempt to purchase non-disabled tickets
10. You will then see the tickets in your basket, where your companion ticket will be automatically assigned to your own customer number
THIS MUST NOW BE REASSIGNED TO YOUR DISABLED COMPANION CUSTOMER NUMBER
11. To reassign the Disabled Companion ticket, click “Reassign”, where then on the next pop-up screen, scroll down and click “Select from your MyForest Network” where you can then select your Disabled Companion customer number
12. You can then scroll down and tick “I acknowledge these conditions”, and then click “Proceed to Checkout”
13. Supporters can then process their transaction, selecting the payment and fulfilment option of choice, before completing their purchase
Wheelchair User
If you are a wheelchair user supporter, you will see the below
14. You need to amend the “Wheelchair User Companion” number by pressing the plus icon, to the required number of Companion(s)
15. Once you have specified the number of tickets, click the Block you wish to purchase in, from the options on the left:
16. Once you have clicked the Block, the price class options will then show on the right. You can scroll down on the vertical red line to see all the price classes, where you then just need to press the plus button next to the age category relevant to you:
17. You will see that all the other options are then greyed out. YOU MUST THEN SCROLL DOWN to the bottom using the red vertical line on the right, where you will then see underneath “Companion Ticket” the option to add a Wheelchair Companion:
18. Click the plus button, where you can then click “Add to Basket & Checkout” should you wish to do so, or see 19 for further options:
19. You can click the below options, “Add to Basket & Checkout” which means you will then proceed to purchase, “Search again in this area” you need to click if you’ve selected the wrong price by mistake, “Select another area” is only applicable if there are multiple areas to select, whilst “Add to basket and choose standard” will allow you to then attempt to purchase non-disabled tickets
20. You will then see the tickets in your basket, where your companion ticket will be automatically assigned to your own customer number.
THIS MUST NOW BE REASSIGNED TO YOUR DISABLED COMPANION CUSTOMER NUMBER
21. To reassign the Disabled Companion ticket, click “Reassign”, where then on the next pop-up screen, scroll down and click “Select from your MyForest Network” where you can then select your Disabled Companion customer number
22. You can then scroll down and tick “I acknowledge these conditions”, and then click “Proceed to Checkout”
23. Supporters can then process their transaction, selecting the payment and fulfilment option of choice, before completing their purchase