Nottingham Forest Football Club Limited
Stadium Tours & Museum
Terms and Conditions
These Terms and Conditions apply to the Stadium Tours and Museum at Nottingham Forest Football Club. Capitalised terms within this document are defined terms, meaning they carry specific meanings as outlined below:
"Club" means Nottingham Forest Football Club;
"Booking" means the reservation and purchase of ticket(s) to the Stadium Tour and/or Museum;
"Conditions" means the terms and conditions applicable to: (i) each Booking; and (ii) enjoyment of the Stadium Tour and/or Museum, as set out in this document;
"Group Booking" means a Booking for more than 15 individuals;
"Stadium" means the football stadium known as “The City Ground” and surrounding premises owned by the Club;
"Stadium Tour" means a guided tour of the Stadium, which includes admission to the Museum;
"Museum" means the Club museum located within the Stadium; and
“Ticket Holder” means any individual included in a Booking or Group Booking for the Stadium Tour and/or Museum.
1. Basis of Contract
1.1 These Conditions shall apply to and prevail over any other terms and conditions and any additional information received by the Ticket Holder in respect of the Stadium Tour and/or Museum.
1.2 Each Ticket Holder is required to agree to these Conditions at the point of purchase. Any individual purchasing a ticket for a third party shall be deemed to be acting with the consent of each Ticket Holder for whom they are making the purchase, including acting with the authority of each Ticket Holder to agree to these Conditions on their behalf.
2. Ticket Holder’s rights and obligations
2.1 The Ticket Holder shall only be permitted to access areas of the Stadium that form part of the Stadium Tour and/or Museum and agrees not to access any other area(s) of the Stadium.
2.2 The Ticket Holder hereby agrees:
2.2.1 not to carry out any activity whilst in the vicinity of the Stadium, which is damaging, dangerous, offensive, noxious, illegal or immoral or which is or may become a nuisance to the Club or other visitors to the Stadium;
2.2.2 not to bring into the Stadium Tour and/or Museum any animals (except for guide dogs) or any food, drink, or litter; and
2.2.3 to comply with all instructions of any Stadium Tour and/or Museum official or other officer or employee of the Club.
2.3 No ticket for the Stadium Tour and/or Museum may be re-sold or transferred to any third party. Advertising tickets for the Stadium Tour and/or Museum for sale on the internet in any format is prohibited. Any ticket which is re-sold without the express written consent of the Club shall be deemed void without refund.
3. The Club’s rights and obligations
- The Club shall have the right to prevent access to or remove from the Stadium Tour and/or Museum:
3.1.1 any Ticket Holder acting in a way which in the opinion of the Club (in its absolute discretion) is unacceptable or reasonably likely to cause damage or injury to either the Ticket Holder or any other visitor (including drunken, harmful, offensive, threatening, disrespectful or violent behaviour);
3.1.2 any Ticket Holder who in the opinion of the Club or its security officers either unreasonably refuses to permit his person or possessions to be searched on entry or poses a security risk; or
3.1.3 any Ticket Holder who is breach of any of the Conditions;
without any liability to the Ticket Holder by way of compensation, refund, re-admission or otherwise.
- Due to the operational needs of the Club in the undertaking of its business as a football club, the Club may be required to act on short notice (e.g. for health and safety reasons) and shall be entitled to:
3.2.1 repair, replace and modernise any part or parts of the Stadium Tour and/or Museum and from time to time take such other steps in relation to the Stadium Tour and/or Museum as the Club in its sole discretion considers to be necessary;
3.2.2 change the contents of the Stadium Tour and/or Museum without notice to the Ticket Holder where such change is required for operational purposes; and/or
3.2.3 close parts of the Stadium Tour and/or Museum without notice to the Ticket Holder for the purposes of performing 3.2.1 and 3.2.2;
without liability to the Ticket Holder by way of compensation, refund, re-admission or otherwise. As such the Club cannot guarantee that all advertised elements to the Stadium Tour and/or Museum will be available.
4. Ticket Holder’s visit
4.1 All Ticket Holders under the age of 14 must be accompanied by a paying parent or guardian or other adult over the age of 18 years, which person shall accept full responsibility for the minors they accompany and provide adequate supervision at all times. The Club reserves the right to require confirmation of age as, in its sole discretion, it considers necessary.
4.2 The Ticket Holder should arrive at The City Ground Megastore (located at Pavilion Rd, West Bridgford, Nottingham NG2 5FJ) no later than 15 minutes before the allocated start time for their Stadium Tour and should report to the ticket desk upon arrival. Please note: there may be security checks before the Ticket Holder is admitted to the Stadium which may delay the Ticket Holder’s entry.
4.3 It is not possible for Ticket Holders to join a Stadium Tour once the Stadium Tour has departed. It may be possible for a Ticket Holder to be allotted to an alternative Stadium Tour, but this cannot be guaranteed. Stadium Tours are often fully booked and there may be a long delay until the next Stadium Tour with availability. The Club shall not be liable to the Ticket Holder for a refund or any other compensation if the Ticket Holder fails to arrive in time to join their allocated Stadium Tour.
4.5 Stadium Tours last for approximately 1 hour and therefore may not be suitable for very young children. For safety and security, Ticket Holders will only be permitted to leave a Stadium Tour for exceptional reasons.
4.6 The Ticket Holder shall only be entitled to take photographs and video recordings during the Stadium Tour and/or in the Museum for bone fide private and non-commercial purposes.
4.7 The Ticket Holder shall be solely responsible for its personal property and the Club shall not be liable for loss of or damage to such personal possessions.
5. Suspension and/or termination by the Club
5.1 Due to the operational needs of the Club in the undertaking of its business as a football club, the Club may be required to act on short notice (i.e. when there is a late change of match days) and the Club shall have the right, at its sole discretion, to:
5.1.1 suspend or cancel the Stadium Tour; and/or
5.1.2 close the whole of the Museum;
In such circumstances the Club shall endeavour to provide notice to the Ticket Holder (if reasonably possible and contact details are available) of such suspension, cancellation or closure and the Ticket Holder shall be entitled (at its own discretion) to accept an alternative date/time or to receive a refund. No further compensation shall be payable by the Club.
5.2 In the event that the Club provides the Ticket Holder with an alternative date/time for the Stadium Tour and/or Museum and this is accepted by the Ticket Holder, the Club’s obligations to the Ticket Holder shall cease and it shall have no further liability.
5.3 In the event that the Club refunds the Ticket Holder’s Booking, the Club’s obligations to the Ticket Holder shall cease and it shall have no further liability to the Ticket Holder. For the avoidance of doubt, the refund referred to in this Condition 5.3 shall be the price paid by the purchaser (for and on behalf of the Ticket Holder) at the time of the Booking.
6. Cancellation by the Ticket Holder
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- The Ticket Holder shall have the right to cancel an advance Booking, where payment has been made, but it shall not be entitled to a refund.
- Alternatively, the Ticket Holder can amend their Booking to an alternative date/time (subject to availability). In the event that there is no alternative availability the terms of Condition 6.1 shall apply.
7.Liability
7.1 The Ticket Holder shall be liable for all costs, losses and liabilities incurred by the Club as a result of any damage to the property of the Club caused by the Ticket Holder and/or any actions of the Ticket Holder, including (but not limited to) the damage and actions referred to in Conditions 2.2.1 and 3.1.1.
7.2 Subject to Condition 7.4, the Club’s total aggregate liability to the Ticket Holder for any cause of action arising out of or in connection with the Conditions (whether for breach of contract, strict liability, tort (including negligence), misrepresentation or otherwise) shall not exceed the price paid by (or on behalf of) the Ticket Holder for the Stadium Tour and/or Museum.
7.3 Subject to Condition 7.4, the Club shall have no liability whatsoever for any indirect, special, consequential or exemplary loss or damage incurred by the Ticket Holder (including, but not limited to, any travel and accommodation costs) arising out of or in connection with the Booking or Group Booking or the suspension or cancellation of the Booking or Group Booking by the Club pursuant to Condition 6, whether or not the Club knew or should have known of the possibility of such loss or damage.
7.4 Nothing in these Conditions shall limit or exclude the Club’s liability for:
7.4.1 death or personal injury caused by its negligence; or
7.4.2 fraudulent misrepresentation.
8. Warranties
8.1 All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Conditions.
9. General
9.1 The Club shall have no liability to the Ticket Holder if it is prevented from, or delayed in performing, its obligations or from carrying on its business by acts, events, omissions or accidents beyond its reasonable control.
9.2 No variation of the Conditions shall be valid unless it is in writing and signed by or on behalf of both the Club and the Ticket Holder.
9.3 The Club shall be entitled to enforce these Conditions against each Ticket Holder. The Club shall at any time be entitled to assign, transfer, or novate the benefit and/or burden of (and any right or obligation of the Club under) these Conditions to any of its group companies.
9.4 Notwithstanding that any provision within these Conditions may prove to be illegal or unenforceable, the remaining provisions shall continue in full force and effect.
9.5 These Conditions shall be construed and performed in all respects in accordance with the laws of England and each party agrees to submit to the exclusive jurisdiction of the English courts.